To obtain a refund, send an email to requesting a return authorization number (RAN). Any returns that are received without an RAN will be disregarded.
Additionally, the Quantum Health Kit would have to had been shipped via UPS Ground in order for a refund to be issued. Quantum products have been painstakingly protected from gamma radiation. UPS Ground is the only carrier that does not irradiated its packages. If the Health Kit was shipped via the U.S. Mail, the package could have been irradiated by e-beam scanners or x-ray machines which will damage the live-source products and significantly reduce their effectiveness.
Health Products USA